Free standard shipping in the US with all orders, always.

FAQ


How long will it take for my order to ship?

Orders ship in 1-3 business days from the date of payment via USPS First Class Mail with a tracking number. If you would like to upgrade your shipping, you may select USPS Priority Mail or USPS Priority Mail Express for an extra fee. Please see our Shipping Policy for full details.

    How do you package your shipments? 

    All orders are packaged with protective material to ensure they arrive safely. We try to reuse and recycle as much shipping material as possible, so from time to time, your order may have a bit of extra tape or different filler. If you prefer not to receive recycled shipping materials, please add a note to your order.

    What if I ordered the wrong item?

    Please contact us at hello@chuanskincare.com within 6 hours of placing your order. 

    What's your return policy?

    We accept returns for refund within 14 days of delivery. All sales are final on international orders and sale items. Please see our Return Policy for full details.

    How do I use your clay masks? 

    Please see our clay mask mixing and application instructions here. If you have any additional questions, please email us at hello@chuanskincare.com.

    Are your skincare products really handcrafted?

    Yes, all of our skincare products are handcrafted in Denver, Colorado. We know that what you put on your skin matters, so in our mixing process, we follow food-grade safety protocols. 

    To be extra safe, we have completed a food safety training and earned a certification from Colorado State University Extension that meets the food safety training requirement for the Colorado Cottage Foods Act established and supported by the Colorado State Dept. of Health & Environment. You can view our certificate here.

    Please see Our Process for more details. 

    What’s in your skincare products?

    We only source high-quality natural ingredients. Our Signature Clay Mask is a proprietary blend of Bentonite clay and Moroccan red clay. We are working on additional mask formulations with additional natural ingredients!

    Are your hair accessories really handmade?

    Yes, all of our hair accessories are sewn in our home sewing studio in Denver, Colorado. This is also why we have limited inventory for our hair accessories! Sewing is one of my hobbies, and you can see more examples of clothing and home goods I’ve sewn on Instagram. 

    How do I wash my tools and accessories?

    That’s a good question! We recommend:

    For mixing bowls and spoons: Hand wash with water and soap. Avoid using harsh materials to scrub, as this may damage the items. Let air dry. Do not soak. 

    For hair accessories: Hand wash or spot clean with cold water and soap. Lay flat to dry. Do not tumble dry. 

    Do you take custom orders? What about bulk or wholesale orders?

    Wow, first of all, thanks! We're flattered and so grateful for your interest. We take custom and large orders based on availability. As you can imagine, handcrafting masks and hand-sewing accessories can be very time-consuming and require additional lead time. Please reach out to hello@chuanskincare.com with details of your order and we will get back to you as soon as possible.